Tag Archives: native mobile apps

You have a mobile native app! Great! But why?!

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Brands I shop at very occasionally keep spamming me with their announcements about their new improved native phone apps.

Some of them are actually kind of cool. SweetFrog has an app that contains games for kids, and a frequent shopper QR code. You pay, they scan your app’s QR code and they give you credit for your purchase. A certain number of purchases = free ice cream. Who doesn’t love free ice cream? The app is a total win.

Another app I couldn’t live without: Mobile Banking. How did I ever survive life before I could cash a check using my phone?! Driving to the bank is so 4 years ago. If a bank does’t have a solid mobile banking native app, I refuse to do business with them. A responsive website isn’t enough for me because I check my account daily (thank you identity theft incident for making me paranoid) and a native app is more convenient/feels more secure to me.

Walmart has their new app that contains their price catcher thing, which actually proved to be kind of helpful during back to school time. You scan your receipt, they compare your purchases to local sales at other stores, if they are charging more, they credit you the difference. Why is this helpful? As a parent, I didn’t have to go to 982374 different stores to save 20 bucks on school supplies. I threw them all in my cart, scanned my receipt and got my savings 3 days later.

Now lets talk about native apps that don’t make sense to me. Once a year at Christmas time I hit our slightly lame mall and buy a bunch of stuff for my family.  I’m not going to download the native GAP app to shop there once every Christmas. I’m not going to download the AE app because I buy a gift card there once a year for my sister. I’m not even remotely invested enough in these brands to download their native apps. That’s space that I could be filling with pictures and videos of my kiddo and my puppy.

Are younger shoppers downloading these apps and using them often? Could be.

On the flip side, I do occasionally shop on my phone at Christmas time, to avoid the crowds (since I’m kind of a hermit). If your retail site isn’t responsive, and you try to force me to download a native app to shop, I’m not buying your stuff and I’ll move along to your competitor.

Choosing between Mobile Native Apps and Responsive Web Design is a big deal for brands. One size does not fit all. Sometimes a responsive site just makes sense. Sometimes you really need to have a mobile native app. Think about your audience and how they access your brand.

If you can swing both a responsive site AND a mobile native app, and they both make sense for your target demographic, more power to you.

Is your target audience a group that will surf the app store to find you? Will they download your native app if you put a giant banner on your lame mobile web site that doesn’t contain any content? Or are they the type that will visit your site on their mobile device and expect to be able to find everything and shop without that annoying download step?

If you’re legitimately not sure which way the majority of your target audience will swing, ASK THEM. Fire off an email campaign, ask your audience which they would prefer and why. It’s a pretty big decision for your brand. If you make the wrong choice you’ll potentially be losing out on mega bucks. It’s very much worth the time to conduct some user research.

To sum things up, don’t just assume that you need a mobile native app because everyone else has one. Take a hard look at your audience and see if the investment makes sense. Obviously you HAVE to have a mobile web presence of some sort these days or you’re going to lose out on huge amounts of cash, but don’t assume it has to be a native app if it doesn’t make sense for your target audience.

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Then Responsive Web Design said to Mobile Native Apps: “Let’s be friends.”

So recently I’ve seen some posts by some very upset people, going back and forth about why responsive design is or is not the future of the web. I’ve also seen folks slamming RWD saying that mobile native apps are the future, and that anyone who thinks RWD is the future is insane. Here’s what I have to say to both sides of the argument: take a step back and embrace both. Here’s why.

Responsive Web Design

If done correctly responsive web design can be incredibly powerful for your clients. They can have one place to add content, that displays cleanly across devices.  And, if you optimize their responsive site correctly, it’ll load beautifully and quickly regardless of the device being used to view it.

Native Apps

Now lets talk about native apps. In certain situations, native apps just make sense. They give you a sense of security. For example, I do almost all of my banking through mobile native apps. My banks also have responsive sites, but even though they aren’t necessarily more secure, the native apps FEEL more secure, so I have a fabulous user experience.

Some companies have native apps that I will never ever download. For example, there are tons of stores that offer native apps, and if they aren’t stores I frequent often, I’m not emotionally invested enough in the company to download their native app. Their responsive website is where I’ll be shopping. If they don’t have a responsive website, they just lost my business.

The Big Picture

So let’s look at the big picture. What it really comes down to is that people maintaining websites want to enter their content once, and have it display across devices. The key to the future of mobile web design is creating content management systems that allow you to add content once and have it display in your responsive website, AND in your mobile native apps! And it just so happens that my completely awesome company Schoolwires has already created a CMS (Centricity 2) that does EXACTLY that. We worked with the San Diego Unified School District to develop a native app that pulls content from our existing CMS. So they literally enter once, and can display their content on desktop, tablet and mobile devices through a responsive site template, AND they can display it in their mobile native iOS & Android apps.

That in my humble opinion is the future of mobile and web design. Enter content once, display it everywhere.

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