This past weekend my daughter and I walked into a restaurant and they had a napkin dispenser on the counter.
When you tried to pull out a napkin, about 45 more came out with it.
After attempting to use it for a second time with the same irritating result, my daughter looked up and said very seriously, “You need to take a picture of this for your blog.”
“Why?” I asked.
“Because the UX is horrible!” She replied. “It would be so easy to fix! They just need to make it work more like a tissue box!”
I’m deeming that a parenting win.
UX thinking is contagious, and family members are especially susceptible!