So we’ve all, at some point in our lives, used a piece of software that raised our blood pressure to kill-you-to-death levels, and made us grind our teeth to powdery nubs.
For me it was a heinous near DOS insurance program. For you it may be your bank’s new mobile app, or any system required for your job.
I think workmans comp should be provided for employees whose health is destroyed by software that makes them want to stab out their eyes with hot pokers.
We’ve all also used that one website, or app, or piece of software that had such fabulous UX that it made us smile, and caused a ray of light to shine down from heaven on our monitor/phone screen.
Bad UX can quite literally damage your users’ health and mental states. When software ticks me off, I remain ticked off for a fair amount of time, especially when the issue is rooted in poor design. Having stress and rage associated with your product and brand is a very, very bad thing.
Your goal as a UX pro is to make your clients pull a Buddy the elf: “I love this app/product/site! This app/product/site is my favorite!”
And if you hate your clients and making more money with killer happy-client-making UX, then do it for the puppies. If you hate puppies… well… then go see a counselor and seek some help for your rage problems. 😉